Warranty

Warranty may be claimed within the specified period in case a manufacturing fault appears. The following conditions are applicable:

  1. Warranty is given by the reseller/vendor on behalf of the manufacturer/supplier/distributor. Hence the reseller/vendor is not a direct party in this regard. If the product was sold in good working condition then the reseller/vendor is not responsible for any defect which may appear later.

  2. Warranty claims will not be entertained without the original invoice issued by Zestro Gaming, bearing the customer’s name, Zestro Gaming’s official stamp, and an authorized signature.

  3. If a warranty card is mentioned on the invoice then the customer should ensure that he receives the same along with the invoice, else our customer support Centre will handle the warranty.
  4. The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the original invoice is missing.
  5. It is strongly recommended that customers should check the product before leaving our counter, as the warranty begins once the receipt has been generated. In case of any problem, the product will be treated in the normal warranty claim process.
  6. The manufacturer/supplier/distributor reserves the right to reject any claim whereby the product/component is broken or shows signs of burning or rust due to weather conditions.
  7. The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the product/component is submitted in improper condition. The product should be well packed in protective material supplied while selling.
  8. Warranty claims due to accidental damage or electrical surge will not be entertained.
  9. Computer hardware does not include software support. Information in this regard may be obtained from the manufacturer’s website directly.
  10. A warranty claim may be rejected where the warranty sticker/serial numbers are torn or tampered with.
  11. The product/component may be replaced or repaired at the discretion of the manufacturer/supplier/distributor once the warranty claim is accepted. The duration of return may range from 3 to 6 weeks.
  12. The warranty claim may be accepted on a “conditional” basis if we are not satisfied that the defect is due to a manufacturing fault. Acceptance of warranty claim, in this case, will depend solely on the discretion of the manufacturer/supplier/distributor. Please note that this may take more time than normal.
  13. Keyboards/mice/speakers/headphones/accessories carry a checking warranty for 2 days only.
  14. Warranty will not be entertained in case of the appearance of the dot on LCDs / LEDs.
  15. The manufacturer reserves the right to alter the warranty terms/conditions. The changes are updated on the manufacturer/supplier website.
  16. Power adapters, cables, printer cartridges/toners, and all the additional accessories do not carry any warranty. Warranty claims for the same will not be entertained.
  17. An international warranty depicts that the products should be registered with the manufacturer directly and the warranty claim will be handled by the user himself. Instruction of the manufacturer should be followed.
  18. Used hardware carries a 7-day checking warranty only. Please ensure to check purchased hardware is in good condition before leaving the counter.
  19. We accept warranties from Mon to Fri between 12 PM to 6 PM.
  20. The PC covers a full warranty subject to assurance that the user did not open the Pc-case, During the warranty period, no component addition or removal is allowed without pre-approval of the service center.
  21. The manufacturer/supplier/distributor reserves the right to charge a certain amount to upgrade the product/component in the case is discontinued by the manufacturer. If the customer is not willing to upgrade manufacturer/supplier/distributor may return the amount after deduction.
  22. Token payment is non-transferable and non-refundable.
  23. For valid warranty claims, Zestro Gaming reserves the sole discretion to offer either a replacement or a refund based on stock availability and the nature of the defect. In case of a refund, only the invoiced amount will be refunded.