Eligibility criteria on Product Return:

  • If not genuine or quality products.
  • In case of wrongly dispatched items.
  • If not match the description provided on website.
  • You have 5 calendar days after item delivery to notify us that you want to return your product.
  • If your item meets all the requirements, your return can be initiated.

Before returning, please read our Return Policy page to make sure your item is eligible for return.

Before Sending Please Review

  • Product is in original package
  • Product is Complete
  • Product is Unused
  • With original label attached

Requirements

  • If customers want to return purchased items from Zestro Gaming, we would require the customer to keep the Product Receipt, which is issued by Zestro Gaming; and the package receipt, which will be issued Shipment Company.
  • Pictures of product intended for return must be submitted to Customer Services.
  • Filled Product Return Form (PRF) will be demanded.
  • Items will be eligible for return within 7 days after the product has been received by the customer.
  • Items must be returned undamaged, unused, unwashed and unworn.
  • Items must be returned in their original packaging. Packaging may include product tags, hangers, plastic wraps, Boxes, containers, dust bags, gifts, tokens, vouchers, etc.
  • If the purchased items have number-series it has to match with the item purchased.
  • If the purchased product comes with a gift, the gift item also needs to be returned.

Non-Returnable Items

  • Customers must contact Customer Services for return and only when the case is approved the product will be eligible for return or exchange. If the product is sent without notice, it will not accepted. You will be required to fill out the Product Return Form (PRF) and send photos to our Customer Service get approval. 

Return Process

  1. Check if your product meets all requirements.
  2. Call Customer Service to claim the return and ask to guidance on return.
    1. Customer services may need you to cite sound reason for return & request ID.
    2. You will be required to fill out the Product Return Form (PRF)
    3. Customer Services will request you to send a picture to verify the request.
  3. You will get a confirmation call when your package is received & product is accepted for return
    1. Customer services will contact you and send a courier pick up the package.
    2. The delivery cost will be free for you
  4.  If verified, you will be refunded.

You have 5 calendar days after item delivery to notify us that you want to return your product.

Contact Zestro Gaming

  1. Call/Whatsapp: 03175033892
  2. Email: [email protected]